# Send a personal thank‑you when a customer becomes a VIP

Source: https://flowsend.co/use-cases/vip-customer-emails

Email a personal thank‑you from the founder's address when a customer is tagged VIP or passes a spend threshold.

Recipe: Customer tagged → Tag is VIP → Send email from founder

## TL;DR
- Trigger when a customer gets the VIP tag (or crosses a total‑spent amount).
- FlowSend sends a personal note from `founder@yourbrand.com`, with replies going straight to them.

## The workflow

1. **Trigger:** Customer tags added.
2. **Condition:** tags include `VIP`.
3. **Action:** FlowSend → Send email from the founder's address with a short personal note and, if you like, a discount code.